| We have been notified that you are experiencing some water leakage in the area
of the fireplace. We have written this letter so that you can assist us in
identifying the cause and possible solutions to your situation. |
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| Your professionally installed fireplace system complies with the rigorous
specifications of BOCA, UL and the manufacturer. The fireplace and chimney have
been installed by our certified installers and has been inspected and approved
by the local building department. The fireplace system can generally be
eliminated as a possible cause. |
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SO WHAT IS CAUSING THE LEAK?
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| In order to make a proper determination, we will need your assistance. First of
all, LOOK UP! Has your termination cap become dislodged? Has the roof flashing
sustained evident weather or construction damage. Is it visibly bent or dented?
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IF YOU ANSWERED NO, TO ALL OF THE ABOVE, READ ON! |
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| If you notice small amounts of water inside the fireplace,
or you hear a dripping sound on the damper then you are experiencing wind driven rain an
environmental condition. This is normal and should stop after the fireplace is
used a few times. |
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| If water is noticed as wet spots at the corner of the wall and ceiling near the
fireplace, or water runs across the face of the fireplace or on the finish
material, Then you are experiencing a common roof leak not related to the
fireplace system. Typically this leak occurs between the roof and the chase, or
around the siding material on the chase. Contact the builder to have the roofing
siding or masonry contractors check their work. |
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| If you notice small amounts of water on the floor near the unit, or on the top
of the fireplace, Then you are experiencing the rare occurrence of water leakage
around the chimney pipe at the storm collar. When properly installed, our storm
collar and our seamless one piece galvanized flashing will provide a durable or
watertight seal. Contact Williams Panel Brick Customer Care Group to arrange for
a coordinated effort with your builder to determine warranty obligation. |
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| Leaks can be a frustrating and maddening problem in your new home. With your
help we can solve any problems that may be our responsibility. |
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| Williams Panel Brick offers a complete selection of glass doors, tool sets, gas
logs and other fireplace accessories. As a fireplace customer, we want to
provide you with a discount for your next purchase. Please see a Williams Panel
Brick representative for details. Thank you again for calling Williams Panel
Brick. We look forward to seeing you in our showroom. |
