| We have been notified that you are experiencing
difficulty in lighting your pilot. We have written this letter so that you
can assist us in identifying the cause and possible solution to your
situation. This will also eliminate the need for unnecessary and costly
service calls. |
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| Your professionally installed fireplace system complies with the rigorous
specifications of BOCA, UL and the manufacturer. The fireplace and chimney has
been installed by our certified installers and have been inspected and approved
by the local building department. The standing pilot system that you possess is
the basic system in the heating industry, and can serve to provide heat, even
during power outages, when electrical systems have failed. |
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CHECK TO ENSURE THE GAS IS CONNECTED.
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| Begin by walking the entire gas line from your main line all the way up to the
fireplace. If the heating and cooling contractor has performed work on your
furnace, or if you have recently purchased other gas appliances, the other
service technicians may have shut off the gas further up the line from your
fireplace. Be sure the valves are parallel to the gas lines. If the valves are
perpendicular to the gas line, turn them to the ON position. There may be a
special key valve shut off located either in the floor or wall next to the
fireplace. This can be turned on using the gas key. Turn the key in a counter
clockwise direction to turn the gas on; turn clockwise to turn the gas off. |
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LIGHTING THE PILOT (NORMAL OPERATION)
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| 1. |
Turn off all wall switches to the appliance. |
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| 2. |
Lower bottom access panel. Turn wall switch to the “OFF” position or set
thermostat to lowest setting. |
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| 3. |
Turn gas line to CLOSED. Wait 5 minutes to clear out any gas. Then smell for
gas, STOP! Follow “B” in the safety information above on this label. If you
don’t smell gas, go to the next step. |
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| 4. |
Turn gas line to OPEN. |
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| 5. |
Turn pilot knob clockwise to “OFF”. (Knob may have to be
depressed to pass “Pilot” position). |
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| 6. |
Locate pilot assembly inside unit. |
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| 7. |
Locate red igniter button. |
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| 8. |
Turn pilot knob to “PILOT” and push in. |
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| 9. |
Continue to hold in pilot knob and push the red igniter button 12-15 times
until small blue pilot flame appears. |
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| 10. |
Continue to hold in pilot knob for approximately one minute. Pilot should
remain lit, if pilot goes out, wait 5 minutes and repeat steps 4-9. |
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| 11. |
Release and turn knob counterclockwise to “ON”.
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| 12. |
If the appliance will not operate, follow the instructions “To Turn Off Gas
To Appliance” and call your service technician or gas supplier. |
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TROUBLE SHOOTING OPERATIONS.
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| 1. |
If you encounter difficulty in lighting your pilot, please follow the guidelines
listed below:
Turn off the main burner using the wall switch, or remote. |
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| 2. |
Push the red ignition button repeatedly, is there a spark being created? If
not, please return the enclosed service authorization form with a description of
the problem. A Customer Care Representative will contact you to schedule your
service upon receipt of the authorization. |
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| 3. |
Check to ensure that the gas is on. (See Check to Ensure the Gas is on above). |
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| 4. |
Hold a lit match to the pilot while pushing the pilot control knob in. If the
flame of the match is disturbed without lighting, then you have air in your
lines. Follow the procedures for initial or seasonal start up listed above. If
the flame of the match does not move, reconfirm that the gas lines are connected
and turned on. If they are open, then please return the enclosed Service
Authorization Form to schedule service. |
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| We hope this letter has been beneficial and answered your questions about your
fireplace. Williams Panel Brick also offers a complete selection of glass doors,
tool sets, gas logs and other fireplace accessories. As a fireplace customer, we
want to provide you with a discount for your next purchase. Please see a
Williams Panel Brick representative for details. We look forward to seeing you
in our showroom. |
