| We have been notified that you are experiencing some pilot outages in your
fireplace. We have written this letter so that you can assist us in identifying
the cause and possible solution to your situation. |
| |
| Your professionally installed fireplace system complies with the rigorous
specifications of BOCA, UL and the manufacturer. The fireplace and chimney has
been installed by our certified installers and has been inspected and approved
by the local building department. |
| |
| Heatilator tests their products in adverse weather conditions such as driving
winds and rains up to 30 mph, but because our products are vented, they must
allow smoke or exhaust to exit the system. If there is an opening for exhaust
products to exit, it naturally follows that environmental products may be able
to enter, especially in a heavy rain or wind situation. Again, Heatilator
designs products to be as weather resistant as possible, however it is
physically impossible to keep all wind and weather out. Therefore, as we cannot
control the environment, we cannot be held responsible for environmental
conditions; thus claims of this nature are not covered under the terms of the
fireplace warranty. |
| |
| Pilot outages are not a dangerous situation, they are a nuisance. Once the pilot
flame is lost, the valve will turn the gas off after a 4-second delay. The
thermocouple senses the absence of heat from the flame and shuts the diaphragm
off in the valve. It is easy and simple to re-light the pilot. |
| |
| To re-light the pilot you need to turn the valve to the pilot position and
depress the button on the valve while pushing on the red piezo igniter button.
Once you see the pilot flame is lit, you then need to hold onto the valve button
for 15 30 seconds. Once this is completed turn the valve to the on position
and your main flame will ignite. |
| |
| There are instructions included on the bottom of the unit that will step through
how to relight the fireplace. If a consumer chooses to have a service man come
out to re-light the pilot on a Heatilator appliance, the service call would not
be considered warranty and the charges would be the responsibility of the
homeowner. |
