| Thank you for calling Williams Panel Brick about your gas log sets. We have
written this letter to assist you in identifying and solving your problem. The
efforts you take will eliminate unnecessary and costly service calls by our
technicians on matters that are not covered by the manufacturer's warranty. |
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| Let us assure you that your professionally installed fireplace system complies
with the enormous specifications of BOCA, UL and the manufacturer. The fireplace
and chimney has been installed by our certified installers and has been
inspected and approved by the local building department. Now let's move on to
typical problems owners encounter with their gas logs. |
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HOW TO LIGHT THE PILOT (OR WHAT TO DO IF THE PILOT WON'T LIGHT) |
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| First off, if the pilot goes out, DON'T WORRY! This happens, usually as the
result of a downdraft, and at which time you will have to relight the pilot.
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| In lighting the pilot the first thing you want to do is insure the gas is turned
on. There is an emergency shut off outside of the firebox, either in the hearth
or in the floor near to the fireplace. This can be turned on using the key
supplied by the installer, typically the plumber. Williams Panel Brick also
sells these keys through our showroom. Also check to make sure that the gas line
from the main line, usually in the basement, is turned on. If other work has
been done in the house by your plumber or appliance installer, they may have
shut off the gas further up the line. |
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| Once the gas is on, you will need to bleed the line. Begin by making sure the
gas knob is turned to OFF. Next turn the knob to PILOT and press in. Hold the
knob in for TWO minutes. Light a match and hold to the PILOT. The pilot should
light. If this fails to light the pilot, turn back to OFF, wait 5 minutes and
repeat; pushing the knob in for THREE minutes this time. If the second attempt
fails, complete the enclosed Service Authorization Form and return to Williams
Panel Brick. If the lighting is successful, turn the knob to the ON position.
You are now ready to turn the main burner on. |
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THE FLAMES ARE TOO LOW. |
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| If the flames on your fireplace seem low, there may be an excess of sand over
the top of the burner. When the fireplace is cool, rake out the sand so that it
presents an even appearance. The thicker the sand is in a location, the more
difficult it is for the gas to rise. Additionally, be sure and wait the required
20 to 30 minutes before noting problems with the flames. As oxygen is depleted
in the firebox, the flames will grow longer as they seek additional oxygen
further up the flue. |
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CAN I CLOSE THE GLASS DOORS WHILE OPERATING THE GAS LOGS?
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| No. The gas log manufactures specifically state that your doors must be in the
full open position while you are operating the gas logs. Closing the doors can
cause the thermopile to over heat and shut off the gas logs. This is not
dangerous, but it is a nuisance. |
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SOOT IS ACCUMULATE ON MY LOGS.
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| If you notice soot on your logs, don't be alarmed. Soot is a normal by product
of a gas log. An incomplete burn of the gas creates the yellow flames, and this
creates soot. You will need to clean the logs once or twice a year. Williams
Panel Brick also offers a variety of cleaners for your fireplace, such as
Logbrite and glass cleaners. |
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| If you have a propane unit, you should be aware that LP gas tends to develop
more soot than a natural gas unit, so it may require more cleaning. |
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COLD AIR.
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| If you are experiencing cold air coming from your fireplace then you should be
aware of a few things. |
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| Your fireplace exists within a 'chamber' around which cold air circulates to
maintain cooling when in operation. When not in operation, the metal sides of
the fireplace will become cold and present a colder atmosphere compared to other
portions of the house. The best course of action in this instance is to operate
your fireplace. |
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| If your unit is furnished with an outside air kit, close the door when not in
use to prevent excess cold air from entering the house. Be sure to open the door
to take maximum effect of the extra combustion air. This will certainly help
prevent smoke from backing up into the room. |
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| Lastly check the integrity of the firebox. If you feel cold air coming from just
one side of the unit, then the unit may need to be resealed. Your fireplace is
provided with knockouts through which your gas line should have been run.
Sometimes the plumber makes cuts into the firebox to run the gas line. Removing
the refractory panels and checking the plumbing line can check these. If the
line was not run properly, have your builder contact us to schedule a service
call. |
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| Another good way to insulate your fireplace is to purchase glass doors. When in
place these will block air coming down the chimney as the result of the damper
clamp. The damper clamp is necessary to allow exhaust gasses to escape as the
result of the standing pilot. |
