| We have been made aware of the fact that you are experiencing some “cycling” of
the flame in your fireplace. Flame cycling is when the flames of the fireplace
suddenly go out by themselves and then come back on a short time later. |
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| Please be assured that your professionally installed fireplace system complies
with the rigorous specifications of BOCA, UL and the manufacturer. The fireplace
and chimney have been installed by our certified installation staff and have
been inspected and approved by your local building department. |
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| Flame cycling is not a dangerous problem. The safety features included in your
fireplace are causing the flame to cycle. There are a few causes for this
problem, but the most common reason is that the fireplace is new or is being
burned for the first time after a long period of being off. |
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| When your fireplace was produced, the manufacturer applied oils, paints and
other products to the components of the fireplace. During the first few fires
these products get hot and are literally cooked by the heat produced by the
fireplace. We call this the “fireplace burn off period”. When the oil, paint and
other products are cooked, the temperature of the fireplace can exceed the
temperature limits preset into the “high limit switch” in your fireplace. When
this temperature is exceeded the fireplace will shut the gas that creates the
flames off. If the ignition switch is left in the “on” position, the flames will
come back on once the fireplace cools down. This can be a short time in very
cool weather or a longer time in warm weather. If the fireplace has not been
used for a long period of time, dust, animal hair or other debris can accumulate
in your fireplace, causing the same phenomenon to occur. |
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| To correct this problem, simply allow your fireplace to burn for at least 4
continuous hours. The “burn off” period can cause some smoke or burning smell to
come out of your fireplace, so it is a good idea to close off the room the
fireplace is in as much as possible and open a window to ventilate the room. The
smoke and smell are not dangerous, but they can irritate your throat or eyes.
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| We hope that this explanation will assist you in enjoying your fireplace.
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