| Thank you for calling Williams Panel Brick regarding your fireplace. We
understand that you are concerned about the flame level height in your
fireplace. In order to prevent costly and unnecessary service trips by our
technicians we would like you to assist us in trouble shooting the problem to
determine possible causes. |
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| Your professionally installed fireplace system complies with the rigorous
specifications of BOCA, UL and the manufacturer. The fireplace and chimney have
been installed by our certified installers and has been inspected and approved
by the local building department. |
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GREAT EXPECTATIONS
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| The flames from your fireplace should crest just above the logs with a yellow or
orange tip with a blue base. Flames from gas fireplaces will vary, even among
similar units, as a result of differing environmental situations. The appearance
of the flames, even in identical fireplaces, will vary greatly from home to
home. |
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BURNING TIME
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| Be sure to give your fireplace time to exhaust the air in the firebox. This
takes anywhere from 15-30 minutes. Once the flames begin to burn out the air in
the firebox, the fire will begin to seek additional air, and your flames will
become longer. Given the proper the flames in your fireplace will become higher
and more yellow. Keeping your pilot lit at all times will also help to cut the
time necessary for the longer flames. |
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ADJUST THE POSITION OF VERMICULITE
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| By moving the vermiculite closer toward the burner you can allow the gas to
travel more efficiently. However, be sure not to move the vermiculite into the
burners. |
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CHECK THE AIR SHUTTER |
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| Your unit comes from the factory preset to perform at the optimum efficiency to
provide a balanced flame, and to avoid excessive sooting. To get higher flames,
it may be necessary to close the air shutter. This may result in a sooting
situation. If you do not wish to perform this procedure, please complete the
enclosed Authorization Form to schedule your non-warranty service. |
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| The air shutter is found on the bottom of the burner pan. You can adjust the air
shutter by using a screwdriver of 1/4” wrench. Make incremental changes to avoid
causing a sooting problem. |
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| If your unit operates on natural gas, it should be 1/4” open to operate
effectively. If you have an LP gas unit, the air shutter on your fireplace
should be in the fully open position. Additionally, you should be aware that LP
gas results in higher levels of carbon being generated than in natural gas
units. |
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| We hope this letter has been beneficial and answered your questions about our
fireplace’s operation and safety. If you require additional assistance, please
complete the enclosed Authorization Form to schedule service. |
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| Fire glow enhances the color and intensity of the flame in your gas fireplace and
is available in our retail showroom. Williams Panel Brick also offers a complete
selection of glass doors, tool sets, gas logs and other fireplace accessories.
As a fireplace customer, we want to provide you with a discount for your next
purchase. Please see a Williams Panel Brick representative for details. |
