| Thank you for calling Williams Panel Brick regarding your fireplace. We
understand that you are concerned about the heat being generated by your
fireplace. In order to prevent costly and unnecessary service trips by our
technicians we would like you to assist us in trouble shooting the problem to
determine possible causes. |
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| Your professionally installed fireplace system complies with the rigorous
specifications of BOCA, UL and the manufacturer. The fireplace and chimney have
been installed by our certified installers and has been inspected and approved
by the local building department. Typically, the heat that is generated by the
fireplace is normal and completely within the design specifications of your
fireplace. |
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LET'S TALK ABOUT SAFETY!
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| Temperatures approaching 200 degrees Fahrenheit are not uncommon in materials
surrounding the fireplace. Wood combusts at 425 degrees Fahrenheit, so you can
see that there is no danger of fire occurring. Each fireplace has a hi-limit
temperature safety switch which shuts the unit down when temperatures exceed
safety parameters. |
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| Most building codes require that wooden mantels should be mounted a minimum
distance of 12 inches above the fireplace opening. Be sure to mount your mantel
at this height or higher. |
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WHAT ELSE CAN I DO?
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| If you are still concerned, you should turn on your unit’s fan to help dissipate
some of the heat. This should result in a nominal drop in temperature of a few
degrees. Fans are available for most Heatilator fireplaces. Please contact the
Williams Panel Brick sales staff for more information. |
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| As a safety precaution, we recommend that you refrain from touching the
surrounding materials during the fireplaces’ operation. This is especially true
for small children who might become fascinated by the flames. Additionally,
safety screens and fixed bi-fold doors are available through our sales showroom
to prevent children from touching the glass and surrounding area of the
fireplace. |
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| We hope this letter has been beneficial and answered your questions about your
fireplace’s operation and safety. If your require additional assistance, please
complete the enclosed Service Authorization form for a service call. |
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| Williams Panel Brick offers a complete selection of glass doors, tool sets, gas
logs and other fireplace accessories. As a fireplace customer, we want to
provide you with a discount for your next purchase. Please see a Williams Panel
Brick representative for details. |
